For help with this website contact me, David Liao ().
Asking questions in a Soundjack support community is a good way to get help.
You can hire individualized consulting from professional musicians who have experience with low-latency technology.
Appearance of a name on this website does not imply that this website and/or David Liao is/are affiliated with or endorsed by the named person/organization.
|I can't hear anyone else
|Wear headphones on head
|No one can hear me
|If required for your mic/preamp, check that 48-V phantom power is ON.
|Others hear me only in their left ear
|Try setting your capture/send channels to 2 (mono mix).
|Someone is echoing
|Ensure audio in any 3rd-party video platform is completely disabled:
|Extremely (garbled) audio and/or FAILED displays on STAGE
|Number of buffered packets from remote user ratcheting up
|Change I/O Settings message
|Check STAGE settings for audio input and audio output .
|Audio not ready error/yellow highlighting of your username
|Change your sample buffer to something else and then back.
|Soundjack application keeps crashing on my Mac as I repeatedly load the STAGE.
STAGE settings can be adjusted even while the Soundjack application is crashed, so you can
|STAGE is not completely loading
|NAT status indicator stubbornly indicates an unusual unwanted amount of red
|Reboot every device that has recently run Soundjack (to ensure any no longer desirable assignment of a port to a device is relinquished).
|(Seems to be resolved!) SJ Server appears to be down (nothing will work) error
|Ask in Soundjack facebook group whether anyone else is getting the same error. Mention @Jazzalex Masterman, @Arne Nordwall, @Ian Howell, and @David Liao in your post.