For help with this website contact me, David Liao ().
Asking questions in a Soundjack support community is a good way to get help.
You can hire individualized consulting from professional musicians who have experience with low-latency technology.
Appearance of a name on this website does not imply that 15til.com and/or David Liao is/are affiliated with or endorsed by the named person/organization.
|I can't hear anyone else||Wear headphones on head|
|No one can hear me||If required for your mic/preamp, check that 48-V phantom power is ON.|
|Others hear me only in their left ear||Try setting your capture/send channels to 2 (mono mix).|
|Someone is echoing||Ensure audio in any 3rd-party video platform is completely disabled:
|Extremely (garbled) audio and/or FAILED displays on STAGE||
|Number of buffered packets from remote user ratcheting up||
|Change I/O Settings message||Check STAGE settings for audio input and audio output .|
|Audio not ready error/yellow highlighting of your username||Change your sample buffer to something else and then back.|
|Soundjack application keeps crashing on my Mac as I repeatedly load the STAGE.||
STAGE settings can be adjusted even while the Soundjack application is crashed, so you can
|STAGE is not completely loading||
|NAT status indicator stubbornly indicates an unusual unwanted amount of red||Reboot every device that has recently run Soundjack (to ensure any no longer desirable assignment of a port to a device is relinquished).|
|(Seems to be resolved!) SJ Server appears to be down (nothing will work) error||Ask in Soundjack facebook group whether anyone else is getting the same error. Mention @Jazzalex Masterman, @Arne Nordwall, @Ian Howell, and @David Liao in your post.|